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Yellow Leaf Hammock Concierge

<h3 id="for-the-most-recent-status-updates-on-your-order-please-reach-out-to-our-hammock-concierge-team-at-conciergeyellowleafhammockscom"><span id="isPasted" style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">For the most recent status updates on your order, please reach out to our Hammock Concierge team at <a href="mailto:concierge@yellowleafhammocks.com">concierge@yellowleafhammocks.com</a>.</span></h3><p>You can also track your shipment using the <a href="https://www.yellowleafhammocks.com/pages/tracking">Order Tracking Page here.</a></p><p>Please note that Hammock Throne shipments are sent using freight delivery, which does not get regular updates as with standard carriers.</p>

Where is my order?

Shipping

What are the hammocks made of?

What are the weight capacities and dimensions of the hammocks?

What are the optimal hanging dimensions for your hammocks?

How many people can fit in the hammocks?

I'm 6'+ tall, are the Classic and Family sizes big enough for me?

How do I hang my hammock?

Do hammocks come with hanging hardware, accessories or stands?

I'm having trouble hanging my hammock on my Adjustable Hammock Stand - what can I do?

I am concerned about the sturdiness of the hammock; the threads are so thin I'm concerned they won't hold me.  Are the threads fragile?   Should I be concerned about the threads fraying or breaking?

How do I prevent holes or tears from happening to my hammock?

My hammock is damaged what can I do?

Why does the actual hammock color appear slightly different than the picture online?

Will your hammocks fit into the back of my SUV?

Does the hammock come with straps?

How do I attach your hammocks to a tree?  I want to avoid having to put stakes in the trees.

Will my hammock fit with another manufacturers hammock stand?

What is your warranty Policy?

How long do Custom hammocks take to be delivered?

General FAQ's

How long do orders take to ship?

Do you ship internationally?

Promotions and Special Sales Events

YLH Easy Exchanges & Returns

How can I initiate an exchange?

Can I return or exchange my custom designed hammock?

What is your warranty policy?

Relaxation Guarantee

There was an issue with my Hammock Throne and I would like to return it, how do I do this?

Returns & Exchanges

Should I keep my hammock indoors or outdoors?

Are the hammocks long-lasting?  Will the yarn stretch or lose its shape after extended use?

How do I clean/ wash my hammock?

Hammock Care

How long does the Hammock Throne™ take to ship?

How will I receive my Hammock Throne™?

How is the Hammock Throne™ assembled?

Do you ship the Hammock Throne™ internationally?

There is an issue with my Hammock Throne™; what can I do?

How much does the Hammock Throne™ weigh?

There was an issue with my Hammock Throne™ and I would like to return it, how do I do this?

The Hammock Throne™

The Vista™ is available with Early Bird pricing, when does it ship?

Does The Vista™ come with a hammock included?

What accessories are available for The Vista™?

I'm over 6 feet tall, will I fit in The Vista™?

How much does The Vista™ weigh and what is it made of?

What are the dimensions and weight capacity of The Vista™?

Does the Vista™ come with the carrying bag included?

How do I pack my Vista™ back inside of its carrying bag?

Do I need tools to put together The Vista™ and how long does it take?

The Vista™

For the most recent status updates on your order, please reach out to our Hammock Concierge team at concierge@yellowleafhammocks.com.

Where is my order?Updated 2 months ago

For the most recent status updates on your order, please reach out to our Hammock Concierge team at [email protected].