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Yellow Leaf Hammock Concierge

<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Oh no! We&#x2019;re sorry to hear that your hammock has been damaged. Please reach out to our Hammock Concierge team at&#xA0;<a href="mailto:concierge@yellowleafhammocks.com" style="text-decoration:none;"><span style="font-size:11pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">concierge@yellowleafhammocks.com</a><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;for assistance. <span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Please include your order number and the word DAMAGE in the subject line and our concierge team will do our best to get you up and hammocking again.&#xA0;

Oh no! We’re sorry to hear that your hammock has been damaged. Please reach out to our Hammock Concierge team at concierge@yellowleafhammocks.com for assistance. Please include your order number and the word DAMAGE in the subject line and our concier

My hammock is damaged what can I do?

General FAQ's

What are the hammocks made of?

What are the weight capacities and dimensions of the hammocks?

What are the optimal hanging dimensions for your hammocks?

How many people can fit in the hammocks?

I'm 6'+ tall, are the Classic and Family sizes big enough for me?

How do I hang my hammock?

Do hammocks come with hanging hardware, accessories or stands?

I'm having trouble hanging my hammock on my Adjustable Hammock Stand - what can I do?

I am concerned about the sturdiness of the hammock; the threads are so thin I'm concerned they won't hold me.  Are the threads fragile?   Should I be concerned about the threads fraying or breaking?

How do I prevent holes or tears from happening to my hammock?

Why does the actual hammock color appear slightly different than the picture online?

Will your hammocks fit into the back of my SUV?

Does the hammock come with straps?

How do I attach your hammocks to a tree?  I want to avoid having to put stakes in the trees.

Will my hammock fit with another manufacturers hammock stand?

What is your warranty Policy?

How long do Custom Hammocks take to be delivered?

How long do orders take to ship?

Do you ship internationally?

Where is my order?

Shipping

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YLH Easy Exchanges & Returns

How can I initiate an exchange?

Can I return or exchange my custom designed hammock?

What is your warranty policy?

Relaxation Guarantee

There was an issue with my Hammock Throne and I would like to return it, how do I do this?

Returns & Exchanges

Should I keep my hammock indoors or outdoors?

Are the hammocks long-lasting?  Will the yarn stretch or lose its shape after extended use?

How do I clean/ wash my hammock?

Hammock Care

How long does the Hammock Throne™ take to ship?

How will I receive my Hammock Throne™?

How is the Hammock Throne™ assembled?

Do you ship the Hammock Throne™ internationally?

There is an issue with my Hammock Throne™; what can I do?

How much does the Hammock Throne™ weigh?

There was an issue with my Hammock Throne™ and I would like to return it, how do I do this?

My hammock is damaged what can I do?Updated a year ago