YLH Easy Exchanges & ReturnsUpdated 6 months ago

If you aren’t happy, neither are we. Our 30-day stress-free returns and exchange policy dates from the day you receive your order. That should give you time to find your perfect hang spot, test out your hammock and get help from our Hammock Concierge to make everything absolutely perfect. 

For domestic (U.S.) hammock returns, we will provide a free return shipping label once your return is approved.

To initiate a return please contact our support team at [email protected].

Please note that for Hammock Stand and international orders, the shipping costs for returns/exchanges must be covered by the customer.

Each returned item will be inspected. Hammocks must be in as-new condition, neatly folded, and placed back into the hammock tote bag that it arrived in. Each Hammock must come with its original tags. If upon inspection the items are deemed to have been used or altered in any way, your refund or exchange credit will be subject to approval.

Please note that all custom hammock orders are final.