YLH Easy Exchanges & ReturnsUpdated 2 months ago

Stress-Free Returns + Exchanges

If you aren’t happy, neither are we. We want you to try our hammocks out absolutely risk-free!

Our 30-day stress-free return + exchange policy dates from the day you receive your order. That should give you time to find your perfect hang spot, test out your hammock and get help from our Hammock Concierge to make everything absolutely perfect.

For domestic (U.S.) hammock orders, free return shipping is included. If you're not 100% satisfied with your new hammock for any reason, visit our stress-free returns and exchanges portal. We will provide a free return shipping label and you can simply box it up and send it back. 

Free return shipping does not apply to the Hammock Throne™, Vista™, or Hammock Stand due to the size and weight of those packages.

Expedited shipping rates and shipping services outside of our 'free shipping' option are nonrefundable for orders that have been fulfilled and delivered.

**Please note that for international orders and for hammock stand orders, the shipping costs for returns/exchanges must be covered by the customer.

If you have any questions about your return status or eligibility please reach out to our Hammock Concierge. To ensure prompt resolution, please reference your Order Number.

Each returned item will be inspected. If upon inspection the items are deemed to have been damaged or altered in any way, your refund or exchange credit may be subject to approval.