There was an issue with my Hammock Throne and I would like to return it, how do I do this?

We are sorry to hear that you are 100% satisfied with your Hammock Throne or delivery. If you have questions, concerns or additional requests please get in touch with our Concierge support team at [email protected]. Our Concierge team has all of the resources necessary to ensure any issues with your purchase or freight delivery are resolved to ensure your satisfaction.

If there are no defects or manufacturing issues with your Throne and you decide to move forward with a return for a refund, please note that due to its size and the cost + logistics of return freight shipping, each returned Hammock Throne will incur a $499 restocking fee.

The boxes that your Hammock Throne components arrive in are part of your “product,” and all hammock Throne components, including hardware and original internal packing materials, need to be included with your returned unit. We encourage all customers to inspect their Throne upon arrival and to retain all boxing and packing materials until you are 100% sure your Hammock Throne is for you. This is important because it ensures the safe return transport of your Hammock Throne and guarantees the Throne will not be damaged in return transit.

After being received and inspected for signs of damage, refunds will be issued within 3-4 business days from your Throne’s arrival at our US warehouse.

There was an issue with my Hammock Throne and I would like to return it, how do I do this?Updated 2 months ago